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On my flight to a dental conference recently, I sat next to a lovely man named Jerry.  We got to chit-chatting about why we were traveling and he got to sharing that one year ago, he barely survived COVID. His daughter had planned a trip to Italy for him, his wife, and his future son […]

The sound of the drill, the sterile smell, and so many of the sights and sensory stimulation of the typical dental experience contribute to the 100 million Americans forgoing dental visits each year, according to the American Dental Association.  In an effort to create a more extraordinary dental experience, Martin Management founder Jessica Martin assists […]

There is no doubt that a successful business requires many different components but starting at the front office captures so much of what is important in optimizing your business systems.  Your patients, or customers depending on your industry, have their first and last interactions with your business through your front office systems and personnel.  This […]

Catering to patient comfort has benefits for both the patient and the provider.  A comfortable and calm patient is more likely to accept treatment, enjoy receiving treatment, and tell others about their experience.  There are countless stories from our office of patients that have put off dental care for years due to bad past experiences, […]

There is no doubt that a successful business requires many different components but starting at the front office captures so much of what is important in optimizing your business systems.  Your patients, or customers depending on your industry, have their first and last interactions with your business through your front office systems and personnel.  This […]