My blog, Leveling Up, is where I share the real-world strategies, mindset shifts, and practical tools that have helped me —and the 90+ business professionals I've worked with—navigate everything from team burnout to patient retention. Whether you're feeling stuck, ready to grow, or just curious about what’s possible, you’ll find guidance here that’s grounded, actionable, and designed to meet you right where you are.
Running a healthcare practice today requires much more than clinical excellence. The most successful, high-producing practices share a set of habits that go beyond delivering great care—they create alignment, efficiency, and energy that fuel growth. Whether you’re a solo provider or leading a larger team, developing these habits can transform your patient experience, increase profitability, […]
Do you feel like every small issue at the office somehow lands on your desk? Whether it’s a scheduling snafu, a tech hiccup, or a patient concern, the assumption is that you—the provider or business owner—should have the answer. In our own practice, we noticed a pattern: our team members often delayed taking action because […]
Missed our first conversation? We talked about Laura’s journey and core marketing strategies for healthcare practices—check it out here: Innovating Healthcare Marketing with Laura Bryant.
At Martin Management, we believe the most successful and fulfilling practices aren’t built on promotions, perks, or gimmicks — they’re built on purpose. A dental or healthcare practice that knows what it stands for will not only operate more smoothly, it will attract the right patients, retain the right team members, and grow in a […]
In today’s healthcare landscape, patients are looking for more than just clinical competence—they’re seeking connection, trust, and a sense that their unique needs are seen and valued. When a practice builds a truly patient-centric culture, the difference is tangible. It shows up in the way patients speak about their experience, how teams collaborate, and ultimately, […]
If there’s one daily habit that can dramatically improve communication, reduce chaos, and create a more unified and profitable dental practice—it’s the morning huddle. Unfortunately, many practices either skip it entirely or go through the motions without realizing its full potential. But when done well, a morning huddle that can be as short as 10 […]
Why EQ Might Be the Competitive Advantage Your Practice Is Missing In healthcare, clinical skill and technical excellence are non-negotiables—but they’re not the only ingredients for success. Behind every exceptional patient experience, cohesive team, and thriving practice is something often overlooked: emotional intelligence. Also known as EQ, emotional intelligence is the ability to recognize, understand, […]
I recently had the opportunity to unwind on vacation and catch up on some reading. One book that stood out to me was Lights! Camera! Action!: Business Operational Excellence Through the Lens of Live Theatre by Marc Haine and Andrew Lacanienta. One concept in particular resonated with me—the formula for effectively reinforcing positive behavior within […]
Hi everyone, Jessica Martin here from Martin Management! One of my favorite things is introducing amazing professionals in the healthcare industry who can help us grow and improve. Today, I’m thrilled to share a conversation I had with MJ, a healthcare professional, coach, and advocate for individuals recovering from long COVID. Her story, expertise, and […]
Exciting news! Dr. Amanda from Straight Smile Solutions has partnered with Jessica Martin Management to offer an incredible opportunity for dental professionals in Jessica’s network. Whether you’re a seasoned dentist, a new graduate, or an orthodontic enthusiast looking to expand your expertise, this collaboration is designed to help you navigate the complexities of orthodontic care […]