You will have more freedom to make better decisions, increase fees, and add team members so you can focus on building the business of your dreams (and maybe even take a vacation without worrying about what will happen when you’re away!).
You’ll be able to eliminate discount programs and insurance relationships that devalue your services and decrease your profitability.
Best of all, you’ll love how these simple, pain-free changes can make a huge impact on the patient experience and the bottom line.
Most of my clients see an average increase of $1000 per day after implementing system recommendations!
I help you stand out as the number one choice in your community by mastering the same skills, processes, and procedures that have helped our dental spa + other healthcare practices go from struggling to successful.
Become the go-to expert your patients can trust and rely on!
The confidence that comes with having an experienced partner by your side as you navigate the ever-changing landscape of healthcare today
Personalized advice on how to best utilize resources for maximum impact on growth and profitability
Streamlined processes to maximize efficiency in your practice
A comprehensive approach to business growth that covers all aspects of running a healthcare practice, from marketing to finance to operations
Ongoing support and encouragement from a dedicated mentor who will help you reach your goals
Proven methods to transform your business
Creative solutions and strategies tailored to your unique needs
The peace of mind that comes with working with an experienced business owner who understands the healthcare industry inside and out
When you work with Martin Management, you’ll get…
Ongoing Strategy Support - Receive ongoing strategic support and/or training through scheduled consultations designed to drive growth and results.
Checklists, templates, and forms for collecting valuable information from your patients about their feelings during treatment
A list of items to order prior to training and for the future
Weekly strategy calls to support the implementation process
An onsite visit to observe the team in action and train on sensory supports
An assessment to determine which sensory supports to implement for an enhanced patient experience
With this program, you’ll get:
Learn how to apply comfort amenities and provide a calming environment for your patients to reduce their anxiety in a way that does not add time to your schedule.
Patient Experience Accelerator
Ongoing Strategy Support - Receive ongoing strategic support and/or training through scheduled consultations designed to drive growth and results.
Phone scripts and letter templates to achieve positive patient interactions
Procedures for resolving difficult situations with challenging patients and circumstances
Strategies for streamlining processes such as the check in/check out process, confirmations, recall, appointment preparation, and financial discussions
Weekly strategy calls for successful implementation
An onsite visit to observe the team in action and optimize operations from the patient perspective to improve satisfaction and referrals
An initial assessment to identify and prioritize front office systems for maximum efficiency and profitability
With this program, you’ll get:
Discover how to optimize your front office systems to drive profitability, enhance patient experience, and boost productivity. Your front office team will learn sustainable and efficient processes and procedures with the patient at the forefront.
Front Office Optimization
Development of an FAQ sheet to address questions and concerns from both the team and patients, ensuring complete clarity and understanding
Additional strategies for retaining as many patients as possible during and after the transition
Ongoing Strategy Support - Receive ongoing strategic support and/or training through scheduled consultations designed to drive growth and results.
Checklists designed to help you stay on track with the implementation timeline
Letter templates and a script framework to facilitate patient discussions, ensuring clear and consistent communication
Assistance with addressing team concerns about job security and patient concerns to foster a seamless transition
Virtual team training to ensure your office has a cohesive narrative to effectively communicate these changes with patients
Guidance in establishing a clear timeline for informing your patients and the insurance company about upcoming changes
With this program, you’ll get:
Eliminate dental insurance network(s) confidently and gracefully with support derived from real-world experience. Represent a united team approach with strategies to educate and retain as many patients as possible.
The Dental Insurance Drop
Benefits
Operational Optimization: Implement systems to improve efficiency in scheduling, billing, and patient retention, ensuring a seamless transition.
Ongoing Strategy Support - Receive ongoing strategic support and/or training through scheduled consultations designed to drive growth and results.
Patient Communication & Marketing: Design strategies to educate patients about changes, emphasizing quality care while attracting and retaining patients through targeted marketing efforts.
Strategic Planning & Team Training: Develop a tailored roadmap with timelines and milestones for reducing insurance reliance, supported by virtual workshops to align and empower your team.
Practice Assessment & Financial Analysis: Evaluate patient demographics, insurance dependencies, and financial health to understand potential changes and project the impact of transitioning away from insurance networks.
With this program, you’ll get:
Prepare your practice for a seamless transition away from dental insurance networks with our comprehensive readiness program.
By participating in our program, your practice will be well-prepared to navigate the complexities of moving away from insurance networks, ensuring a seamless transition that upholds the integrity and success of your practice.
Pathway to Independence: Preparing Your Practice for an Insurance-Free Future
Risk Mitigation: Identify and address potential challenges before making significant changes, reducing the risk of patient attrition and financial instability.
Team Cohesion: Equip your team with the knowledge and confidence to support the transition, fostering a unified approach.
Patient Loyalty: Maintain and strengthen patient relationships through transparent communication and continued high-quality care.
Financial Stability: Ensure your practice remains financially robust throughout the transition by implementing sound financial strategies.
One-hour strategy call to discuss the needs of the office, set goals, and determine a timeline to get you on track to running a profitable practice focused on patient experience.
Step One
Schedule your first onsite or virtual team training session.
Step Two
Prep for our time together by ordering specific items and developing specific processes and systems to aid in your long-term success.
Step Three
Meet with your team and get excited to create transformational growth for your team!
Step Four
Ongoing calls to stay in touch and provide support as needed.
Step Five
Business Operations Manager at Allen Dental
SIMONE REVLUC
She was amazing and taught me so much within just the first 3 days of working at a dental office. Jessica is fantastic at multi-tasking and is a fun person to be with! I would highly, highly recommend working with Jessica and her team at Martin Management if you need office organization, streamlining, and/or training!
She was amazing and taught me so much within just the first 3 days of working at a dental office
Business Manager at Echo Ridge Dental Clinic
Tami Schneider
We have had the pleasure of working with Jessica as we made the decision to drop our in network coverage with Delta Dental. From start to finish, Jessica was extremely helpful and knowledgeable about the process. She provided us with a great timeline and communications for our patients that we were able to adjust to our office and patients.
In our time together my business growth and mindset has been elevated on multiple levels.
Michelle Laske-Hansen
Jessica has so many ideas and is very positive. Since having Jessica at our office, we have experienced better time management and better skills to handle asking for payment day of service. I highly recommend working with Jessica and her team at Martin Management!
I highly recommend working with Jessica and her team at Martin Management!
owner of Southridge Dental
Dr. Sheryl Tandon
Jessica is wonderful!!! She is very passionate about helping you and your team take the next steps to modernize your practice in a changing world. She is all about helping make your practice stand out as the place to go. Thank you so much!
I highly recommend working with Jessica and her team at Martin Management!
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It depends. Some offices have waiting lists, a steady flow of new patients, and have all their systems in check. That team may be ready for the insurance drop alone. Often however, dental offices benefit greatly from participating in my other programs first to ensure that they are ready to drop insurances and not harm the practice significantly. For example, the Patient Experience Accelerator Training can help an office differentiate and grow in a quality way so that the practice has more patients who value their services and can afford to withstand an insurance network change. Having front office systems running most effectively for profitability and also for the patient experience is also ideal before making the drop. The programs work together to move a dental practice in the direction of being completely out of network with insurance, but each office has a different starting point of where they are at.
Our dental office wants to go out of network with insurance but we don’t know where to start. Is the Insurance Drop the right program for us?
The comfort amenities are built into the time you typically already take to get acquainted or reacquainted with the patient. They naturally become part of the check in and check out process. With systems for implementing the comfort items, their implementation does not add treatment time.
Do the comfort amenities take more time that we already don’t feel like we have?
I love a challenge and have not met an office that couldn’t improve some of their systems. Often we do what is best for the office, not thinking about how that can negatively impact how a patient internalizes that interaction. The strategies I’ve developed accomplish the goal of a positive patient experience that builds trust but also does what is profitable for the practice. Every office I’ve worked with has learned strategies for providing better patient service and also have saved the practice money or made the practice more money. I commit to working with a team until their investment in this program has been realized, that’s how confident I am in what is covered!
Our front office team is awesome and does a great job. Will the front office optimization program be of any benefit if they are already doing well?
Comfort items aren’t for everyone! Those that don’t appreciate a little pampering or who do not struggle with patient anxiety can have a traditional medical experience without any extra comforts. Each patient gets to work with your team to design the experience that’s best for them. That can differ by the day or by the procedure. As you get used to offering them, the comfort amenities will feel very natural to offer. Those patients that benefit from the comfort items will LOVE them and tell everyone they know!
