My blog, Leveling Up, is where I share the real-world strategies, mindset shifts, and practical tools that have helped me —and the 90+ business professionals I've worked with—navigate everything from team burnout to patient retention. Whether you're feeling stuck, ready to grow, or just curious about what’s possible, you’ll find guidance here that’s grounded, actionable, and designed to meet you right where you are.
If there’s one daily habit that can dramatically improve communication, reduce chaos, and create a more unified and profitable dental practice—it’s the morning huddle. Unfortunately, many practices either skip it entirely or go through the motions without realizing its full potential. But when done well, a morning huddle that can be as short as 10 […]
Why EQ Might Be the Competitive Advantage Your Practice Is Missing In healthcare, clinical skill and technical excellence are non-negotiables—but they’re not the only ingredients for success. Behind every exceptional patient experience, cohesive team, and thriving practice is something often overlooked: emotional intelligence. Also known as EQ, emotional intelligence is the ability to recognize, understand, […]
Word of mouth is one of the most effective ways to grow your business—and often, it’s completely free! Across the multiple businesses my husband and I own, we’ve consistently found that referrals from happy clients are our single best growth strategy. Leveraging the positive experiences of your patients or clients can lead to sustained, organic […]
In the fast-paced world of healthcare, it’s easy to focus solely on providing excellent clinical care while overlooking the deeper, more personal elements that make patients feel truly valued. Yet, appreciation is a powerful tool in building loyalty, fostering trust, and creating lifelong relationships with your patients. Thoughtful gestures that acknowledge their choice to trust […]
I love networking now, but that wasn’t always the case. I started networking back in 2014 topromote our dental office. Production had plateaued, and we weren’t bringing in the number ofnew patients we wanted each month. With a small marketing budget, I decided to join anetworking group. Although the idea of standing up and talking […]
A great medical appointment starts with the small details that make patients feel seen, valued,and cared for. Here are some simple but effective ways to elevate their experience: Be Prepared.Before a patient even walks through the door, familiarize yourself with the schedule and what thepatient may need. Greet them by name if you can (patient […]
Hi everyone, Jessica Martin here with Martin Management! Today, I’m thrilled to introduce you to John Stamper, the founder of John Stamper Media. John’s company is all about storytelling—using organic social media content and engaging video production to help clients grow. But John’s journey didn’t start there. Before becoming a media expert, he was a […]