Whether you’re a seasoned professional or just starting out, I share valuable lessons and resources to help you continually improve and excel in the ever-changing healthcare landscape.
Dive in, and get ready to be inspired, informed, and empowered to transform your practice and elevate your patient experience.
I uncover proven strategies, practical tips, and fresh perspectives that can be applied to your own practice.
I’ve created a wealth of resources to help you create a thriving profitable practice and stay atop the cutting-edge trends in the industry.
Jessica Martin here from Martin Management. Today, I’m thrilled to share an insightful conversation with a true leader in the dental industry, Kim McCleskey. With over 30 years of experience in dentistry, Kim’s journey has spanned managing and leading large dental practices, founding her own consulting firm, and now serving as a dental practice transition […]
A great medical appointment starts with the small details that make patients feel seen, valued,and cared for. Here are some simple but effective ways to elevate their experience: Be Prepared.Before a patient even walks through the door, familiarize yourself with the schedule and what thepatient may need. Greet them by name if you can (patient […]
The way that patients feel about their interactions throughout the whole patient experience matter greatly. The front desk team often has the first and last interactions which tend to have the most lasting impact. Handling phone conversations can be particularly challenging because the absence of non-verbal cues makes the choice of words and tone even […]
