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Jessica Martin here from Martin Management. Today, I’m thrilled to share an insightful conversation with a true leader in the dental industry, Kim McCleskey. With over 30 years of experience in dentistry, Kim’s journey has spanned managing and leading large dental practices, founding her own consulting firm, and now serving as a dental practice transition […]

In the fast-paced world of healthcare, it’s easy to focus solely on providing excellent clinical care while overlooking the deeper, more personal elements that make patients feel truly valued. Yet, appreciation is a powerful tool in building loyalty, fostering trust, and creating lifelong relationships with your patients. Thoughtful gestures that acknowledge their choice to trust […]

Research estimates that 60-70% of people experience some anxiety about receivingdental care. Not only is the experience of most dental visits off putting from a sensorystandpoint, a barrier for many is the shame they feel about their mouth/body. Somepatients report having been treated poorly be healthcare providers, having beenlectured that they’ve let their health go, […]

I love networking now, but that wasn’t always the case. I started networking back in 2014 topromote our dental office. Production had plateaued, and we weren’t bringing in the number ofnew patients we wanted each month. With a small marketing budget, I decided to join anetworking group. Although the idea of standing up and talking […]

A great medical appointment starts with the small details that make patients feel seen, valued,and cared for. Here are some simple but effective ways to elevate their experience: Be Prepared.Before a patient even walks through the door, familiarize yourself with the schedule and what thepatient may need. Greet them by name if you can (patient […]

Hi everyone, Jessica Martin here with Martin Management! Today, I’m thrilled to introduce you to John Stamper, the founder of John Stamper Media. John’s company is all about storytelling—using organic social media content and engaging video production to help clients grow. But John’s journey didn’t start there. Before becoming a media expert, he was a […]

If you’re a parent, you know the chaos that comes with overstimulating environments—imagine the bustling noise of a water park, the bright lights of a children’s museum, or the excitement of an arcade. Now, picture adding a cranky toddler or a restless teenager into the mix. Whining, yelling, and even loud laughter can quickly tip […]

The world of healthcare marketing is evolving, and few understand this better than Laura Bryant, a seasoned marketing expert with over two decades of experience. I recently had the opportunity to chat with Laura, and her insights into the industry were nothing short of inspiring. From her early days in media sales to her current […]

The way that patients feel about their interactions throughout the whole patient experience matter greatly.  The front desk team often has the first and last interactions which tend to have the most lasting impact.  Handling phone conversations can be particularly challenging because the absence of non-verbal cues makes the choice of words and tone even […]

Jessica talks about the importance of improving the dental experience for patients and tailoring the experience for each individual. The changes don’t have to be huge. Small improvements can be made to make a more enjoyable experience for the patient. Offering patients to choose from spa-like accommodations can make them feel more comfortable and more […]