My blog, Leveling Up, is where I share the real-world strategies, mindset shifts, and practical tools that have helped me —and the 90+ business professionals I've worked with—navigate everything from team burnout to patient retention. Whether you're feeling stuck, ready to grow, or just curious about what’s possible, you’ll find guidance here that’s grounded, actionable, and designed to meet you right where you are.
Running a healthcare practice doesn't come with a manual—but that doesn't mean you have to figure it out alone.
The way that patients feel about their interactions throughout the whole patient experience matter greatly. The front desk team often has the first and last interactions which tend to have the most lasting impact. Handling phone conversations can be particularly challenging because the absence of non-verbal cues makes the choice of words and tone even […]
