Whether you’re a seasoned professional or just starting out, I share valuable lessons and resources to help you continually improve and excel in the ever-changing healthcare landscape.
Dive in, and get ready to be inspired, informed, and empowered to transform your practice and elevate your patient experience.
A great medical appointment starts with the small details that make patients feel seen, valued,and cared for. Here are some simple but effective ways to elevate their experience: Be Prepared.Before a patient even walks through the door, familiarize yourself with the schedule and what thepatient may need. Greet them by name if you can (patient […]
The way that patients feel about their interactions throughout the whole patient experience matter greatly. The front desk team often has the first and last interactions which tend to have the most lasting impact. Handling phone conversations can be particularly challenging because the absence of non-verbal cues makes the choice of words and tone even […]