Do you, the doctor, feel the pressure to have all the answers when any issue, no matter how small, pops up at the office? At our dental office, we found that our staff was concerned they wouldn’t make the decision that the doctor would make, so rather than problem solve and handle things on their own, they would wait and ask the doctor.
Our office put a system in place that helped tremendously with this! We created a cheat sheet that provided guidance about how the doctor would want situations handled. It has worked like a charm, freeing him up to keep his mind on dentistry, while creating a more empowered team.
Think about the questions your team asks that you can provide a standard response to. Be as detailed as you can, and include steps of action, contacts with phone numbers, etc.
Here is a list of the common issues we found pop up frequently:
- Computer/network/software issues
- Cable/TV issues
- Wi-fi issues
- Power outage
- Camera issues
- Dental chair issues
- Vacuum pump issues
- Lighting or electrical issues
- Plumbing issues
- Heating/cooling issues
- building and yard information
Martin Management is a dental consulting firm that helps dental offices transform their practice into a dental spa and soothe patient fears while offering spa-like amenities and significantly growing their practice.