Martin Management has spent thousands of hours systemizing our dental experience. We’ve created valuable programs that include checklists, videos, and even step-by-step instruction that addresses everything from systems and processes to the sourcing and maintenance of the spa-like amenities. We fully understand the training and systems required to successfully launch dental staff and systems to understand dental anxiety and offer comfort amenities to patients in your practice.
When you’re ready to transform your dental practice, Martin Management can be your trusted and experienced guide. When you implement our proven concept and systems, you’ll enjoy more satisfied patients, a more peaceful working environment, and greater profitability.
Martin Management has been featured on:
Consultant Program
This program includes personal video training and professional guidance from Jessica Martin, founder of Martin Management. Jessica’s expertise and background greatly aids gaining support and acceptance from your entire team – dentists, hygienists, and staff.
During your teams’ personal video consultation, Jessica will focus on training and preparing your staff and systems to fully engage the dental staff and systems to understand dental anxiety and offer comfort amenities to patients. She will offer detailed and experienced guidance to aid your team in the transition to systems and processes that efficiently incorporate the dental spa methods into your daily workflow.
In addition to Jessica’s expert consultations, you will receive video and written instruction, clearly organized checklists, and ongoing support. You receive a complete group of resources designed for your successful implementation.
*Return on Investment Guarantee – Jessica is committed to helping your practice be successful with the dental spa concept, so much so that she is willing to provide ongoing support (weekly calls).
Concierge Program
This program includes step-by-step, in-person, professional guidance from Jessica Martin, founder of Martin Management. During her time at your office, Jessica will review your treatment rooms, forms, office procedures, and prioritize the implementation of the dental spa approach for your practice. While at your office Jessica will be focusing on training and preparing your staff and systems to fully engage the dental spa concept.
Jessica’s expertise and background greatly aids gaining support and acceptance from your entire team – dentists, hygienists, and staff. For 1 full day she will be at your practice to answer your questions, offer experienced guidance, and help your team transition to systems and processes that efficiently incorporate the methods into your daily workflow.
In addition to Jessica’s expert consultation, you will receive video and written instruction, clearly organized checklists, and ongoing support. You receive a complete group of resources designed for your successful implementation.
*Return on Investment Guarantee – Jessica is committed to helping your practice be successful with the dental spa concept, so much so that she is willing to provide ongoing support (weekly calls).
Front Office Efficiencies Program
This program includes in-person or virtual professional guidance from Jessica Martin, founder of Martin Management. During her time with your office, Jessica will observe current processes and patient interactions to determine what is working well and what can be optimized. Each system of running the front office is analyzed which helps the front office team to get processes in order for the most effective and efficient practice management. It also allows the doctor(s) to understand the systems in place should there be turnover and new training would need to occur.
Jessica’s expertise and guidance will provide your team with actionable steps to get to best practices for all front office systems. A workbook detailing the training with the team will also be provided for future reinforcement.
In addition to Jessica’s expert guidance, you will receive:
- Front Office Health Report – With reports provided from your office, MM will look for inefficiencies and areas where you could be leaving money on the table and develop a plan for improvement in the needed areas (claims/pre-authorizations over 30 days, monthly accounts receivables, analysis of schedule from past month, collections vs production)
- Scripts and training for phone skills – handling new patient inquiries and insurance questions, handling ER calls, confirmation calls, and cancel/fail conversations
- Systems check (Recall/Recare system, statements, balances past due, confirmations, collecting on day of service, preparing for new patient appointments, pre-authorizations, Sooner If Possible/ASAP lists, rescheduling broken appointments, payment plans, handling patients leaving practice, new patient and referral thank you process
- Priority check – what needs to happen first when the pile is overwhelming
Program Information
- Consultant Program
- Perfect for the dental practice who has an in-house advocate and wants a personal training and consultation to implement concepts and systems efficiently
- 3 hour team training for implementation of the dental spa concept
- Assistance with ordering spa amenities supplies
- Weekly 1-hour video calls for the first two months
- A 9-video detailed instruction series that walks you through the process for transforming your office. From introducing the concept to your team, addressing office décor and flow, and to executing the entire plan with excellence, these videos will guide you through each step in transforming your dental practice
- A 42-page instructional document that leads you step-by-step through the details and implementation of the concept
- Email support
- ROI Guarantee – Ongoing weekly support until your practice has acquired 10 new patients
- Learn More
- Concierge Program
- Have your team work in person with founder Jessica Martin to implement proven techniques and systems within your dental practice
- 1 day of in-person, expert guidance from founder, Jessica Martin
- Assistance with ordering spa amenities supplies
- A 9-video detailed instruction series that walks you through the process for transforming your office. From introducing the concept to your team, addressing office décor and flow, and to executing the entire plan with excellence, these videos will guide you through each step in transforming your dental practice
- A 42-page instructional document that leads you step-by-step through the details and implementation of the concept
- Weekly 1-hour video calls for the first three months
- Email support
- ROI Guarantee – Ongoing weekly support until your practice has acquired 26 new patients
- Learn More
- Front Office Efficiencies Program
- This program includes an in-person or virtual professional guidance from Jessica Martin who will observe current processes and patient interactions to determine what is working well and what can be optimized
- Initial call with the doctor to determine pain points, discuss goals, and prioritize
- Systems check conversation with office manager or front office personnel knowledgeable about current systems in place
- In-person observation of the front office team in action for half a day followed by half a day of training OR observe the office in action virtually for 3 hours – get a copy of the schedule to follow and be positioned to observe front office personnel working and hear the conversations but not necessarily be in view of the patient
- Train the front office team on best practices for their systems, prioritizing what would make the largest patient/business impact
- Ongoing 1-hour weekly calls with doctor or office manager for three months to support changes and implement best practices
- Learn More
